Customer Service

Is your company prepared to meet the new expectations of customer support?

Today’s customers expect a new level of service and support—and your company’s ability to meet those expectations is vital to the success and growth of your organization. To make the leap from good to great, companies must strive to be everywhere their customers are, providing multichannel customer service and faster response times on each channel.

Enter Infinity Info Systems

Our customer service solutions help your team be more efficient, consistent and productive, while providing the best customer care. Access easy-to-use customer service and support tools as well as case management dashboards, workflows and knowledge bases, providing your customer service professionals with information they need, when they need it, to make each and every customer feel understood and appreciated.

  • Inspire customer loyalty. Responsive, relevant, effective service helps you engage customers via their channel of choice across web, social, chat and mobile with full multichannel service capabilities.
  • Empower your service agents. A single, easy-to-use application allows employees to deliver fast, amazing customer service.
  • Improve service resolution. Help reduce service response times, improve case resolution and increase customer self-service with powerful knowledge base capabilities.
  • Deliver answers faster than ever before. Enhance your customers’ experience by allowing them to find answers, create their own cases and schedule service appointments on the web, 24/7.
  • Increase service speed and efficiency. Create fast, effective responses with built-in email templates, mail-merge and one-click conversion of email messages to cases.
  • Mobilize your field service teams. Organize field service appointments, resources and facilities with efficient service scheduling features.
  • Improve idea sharing and issue resolution. Simplify internal collaboration and coordinated problem resolution with real-time communication tools and team management capabilities.
  • Access actionable intelligence. Upgradeunderstanding with unique or configurable dashboards, inline data visualization capabilities and drill-down analysis.